The Property Ombudsman
By dealing with a Member of The Property Ombudsman (TPO), the public may be confident about the agent’s approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK. The Property Ombudsman’s role in residential sales is to provide fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with TPO as an Approved Estate Agents Redress Scheme. Firms who are members follow the TPO Code of Practice for Residential Sales. The Property Ombudsman are able to consider disputes referred by landlords or tenants and relating to lettings and management agents that are members of the Scheme. These agents follow the TPO Code of Practice for Letting Agents.
Tenancy Deposit Scheme (TDS)
We are part of the Tenancy Deposit Scheme, ensuring our Landlords and Tenants are covered at all times throughout the letting process.
Client Money Protect
Client Money Protect (CMP) is a government approved Client Money Protection Membership Scheme. Client money protection is designed to protect client money held by property agents and professionals. The aim of client money protection is to give peace of mind to landlords and tenants that their money remains secure and safe when being handled by an agent. In the event that monies are misappropriated, client money protection helps to return these monies to landlords and tenants.